Delivery Information

Etronix RC ships to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lativa, Lichtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romaina, Slovak Republic, Slovenia, Spain, Sweden, Switzerland & United States. If your name isn't on the list, sorry, we won't ship to you.


UK Orders (2-5 working days* for delivery)
Orders under £50 will ship via Royal Mail and will not be assigned a tracking number
Orders over £50 or heavier items will ship via a Courier. Fastrax RC uses one of the following courier services: UPS, TNT or DPD. This service usually takes no more than 24 hours from point of dispatch.


International Orders (4-8 working days* for delivery)
Orders generally under £50 will ship via Royal Mail Air Mail and will not be assigned a tracking number
Orders over £50 or heavier items will ship via a Courier. Fastrax RC uses one of the following courier services: UPS, TNT or DPD.


*Working days are Monday to Friday except where this falls on a Bank Holiday.


FAQ


Can I change my delivery address once my order has been submitted online?
Unfortunately once you have submitted your order you will be unable to change delivery address online. Not to worry! Just give us a call on +44 (0)1527 575349 and, as long as your order has not already left the building, we will update your delivery address.


Can I cancel my order?
You are unable to cancel deliveries once orders have been dispatched and any unwanted goods will need to be returned upon arrival. On receipt of the delivery please contact Customer Service team to arrange for a returns authorisation reference number. In line with ‘The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations’, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after the delivery of goods.


How do I track my Delivery?
Orders which have been sent by one of our courier partners can be tracked using the relevant courier web site.

Please Note: Royal Mail standard delivery is not available for tracking. Please allow 2-5 working days for delivery of standard Royal Mail postal deliveries.


What happens to my order if I am not there to receive my parcel?
If there is no one to receive your parcel, whether it is being delivered by Royal Mail or by courier, a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch. If you telephone the number on the card you will be able to re-book a delivery day, or arrange to pick the parcel up from the depot.


Do I have to be there to sign for my delivery?
Orders sent via Royal Mail will not require a signature although someone may need to be home to accept the delivery should the packaging be too large to post. Deliveries made by courier will always require a signature.
What is Shutl?


Can I have a separate delivery address to my billing address?
The Address you gave when you first registered your account online is your invoice or card holder address. You may change your delivery address after your first order, but your invoice or card holder address must always match the address registered to any card you use on this site.


Help, there's something missing from my delivery.
Should you have any query regarding the delivery of your order, this should be made to Etronix within 30 calendar days after your order/dispatch or from receiving a credit account statement.

Should you need to contact us with regard to the contents of your order, whether you have missing, incorrect or faulty goods, please contact us.


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